Hosted IVR
Interactive Voice Response (IVR) refers to the automated routing of customer enquiries. It's a telephony technology which allows the customer to interact with a phone system by picking from a list of options, which will direct the call to the staff member, department or automated response that is most appropriate to handle the enquiry e.g. "For Sales press 1… For Accounts press 2…"
Optilead IVR provides efficient handling of incoming phone calls, allowing customers to browse pre-recorded voice menus, with call routing options selectable via the phone keypad. Callers are able to find useful information, leave messages, place orders or be connected to a live operator. Efficient call handling results in improved customer service.
Optilead IVR will ensure customer contact is maintained 24/7. Customers can call for information and leave messages if they wish at any time, and our high capacity means customers are not kept waiting.
We can integrate your existing phone number with our IVR systems, or supply your business with a Non Geographic Phone Number.
If your Business already uses an in-house IVR system then we can replicate that system in every respect and host a backup at our datacentres. In the event of failure of your in-house systems, for internal or external reasons, our IVR backup will promptly take over the handling of your calls so that customers will be unaware of any disruption.
Our hosted IVR provides all the facilities of a more expensive on site solution at a fraction of the cost. Contact us and we’ll help you decide on the best solution for your business.
Our hosted IVR provides all the facilities of a more expensive on site solution at a fraction of the cost. Contact us and we’ll help you decide on the best solution for your business.
