Interactive Voice Messaging (IVM)
Just think if you could increase your outbound calling or proactively call your customers with time-sensitive information at a moment’s notice – without using valuable staffing resource. There are so many opportunities to engage with your customers - greeting new clients, appointment reminders, special offers, account information etc. But, delivering these messages has usually meant quickly scaling up and training outbound teams, which isn't always possible, let alone cost-effective. This is where Optilead IVM comes in to it’s own.
Optilead IVM is a simple and efficient way to automate message delivery to your customers using a combination of recorded messages and text-to-speech. It means you can make these calls automatically, without using agent resource and you can get your message to thousands of people, if necessary, in a very short space of time. If these calls result in customers wanting to talk to you, Optilead IVM puts them through to your call centre. And if there's a queue, you can offer them a free call back. Agents can be given information about the caller using a combination of "whispers" and browser-based screen-pops, to keep them one step ahead.
Optilead IVM can help you generate revenue by
- Creating new cross-selling and up-selling opportunities - alerting customers to special deals,
- Improving your accounts and collections processes - reminding customers whose accounts need activating, or who urgently need to make a payment.
Optilead IVM can also improve customer relationships by allowing you to keep them informed of service problems, pre-empting a flood of inbound calls, and giving you the ability to let them know as soon as service is restored, increasing customer satisfaction.
We know that time and internal resources are scarce, so we've made Optilead IVM quick and easy to get up and running. We host it, so you don’t have to worry about running yet another complex technical project – simply start using the technology and enjoying the benefits.
For more information on how Optilead IVM can help your business, please contact us on 0844 448 2222.
