- Optilead can integrate with your inbound contact centre and utilise your spare inbound resource, thus maximising the efficiency of your inbound staff i.e. Instead of sitting around waiting for calls they will be talking to customers who've just been on your web site. Your inbound staff never need be sat idle!
- Optilead can also be used by your existing out outbound resource. We have clients that use Optilead to feed their outbound teams on specific lead types where speed of response is important, simply because it is quicker than their current process for getting data into their dialler.
- Speed of response maximises for first time decision maker contact rate. Optilead can literally put you in touch with a customer within a minute of the customer either, completing a quote, dropping out of a form or abandoning a shopping basket.
- Comprehensive real-time stats allows you to see exactly what's going on right down to which agent is talking to who.
- Minimal IT resource needed at your end. Generally all you need to do is add a few lines of code to the relevant pages of your site and we'll do the rest.
- Minimal up front cost and no long term commitment. Pay as you go model.
- Integrate additional communications using text messages (SMS), e-mails, mobile marketing and interactive voice messaging automatically from the same platform. Just set up the meassage(s), define the "trigger" events i.e. when you want the message to be sent and Optilead will do the rest.