After downloading your Magento extension, one of Optilead’s Customer Engagement Specialists will guide you through the integration on your ecommerce store step by step.
Once you have downloaded the extension, our analytics software will let you see exactly who visits your site, and if they abandon a cart or not.
You then have the ability to create your own multi-channel strategy to reconnect with these customers, using a combination of our three main channels.
It is easy to manage our phone, email, and SMS campaigns; so you can decide who you contact and when you contact them.
Each of our clients have unique requirements and our team will ensure your solution is suited to fit your own business needs and objectives.
For further information or advice, feel free to contact a member of our team using the information in the contact section.
What is ‘multi-channel’?
Multi-channel is the ability to contact a customer using several different methods. With Optilead, we use phone, email and SMS as our own experience shows this is the most effective way of converting abandoned carts into sales.
Do customers appreciate being called?
The vast majority do. Many customers run into trouble online when trying to make purchases and often leave without finding what they want. Calling a customer gives a member of your staff the chance to overcome any issues they may have faced and complete the sale.
Calling within the first 15 minutes after a cart has been abandoned displays an unrivalled level of customer service, and a lot of people are surprised your company made the effort to call.